There are many different ways you can use our services and or to share information, to communicate with other people, or to create new content.
When you share information with us, for example by creating an account with us, we can make those services even better - to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we're using information and the ways in which you can protect your privacy.
Where our processing of your information is covered by the General Data Protection Regulation ("GDPR").
• What information we collect and why we collect it.
• How we use that information.
• The choices we offer, including how to access and update information.
We've tried to keep it as simple as possible, but if you're not familiar with terms like cookies, IP addresses and browsers, then read about these key terms first. Your privacy matters to us; whether you are new to ParryPage Projects Ltd or a long-time user, please do take the time to get to know our practices - and if you have any questions, contact us.
Transparency and choice
Information we collect
We collect information to provide better services to all of our customers.
We collect information in the following ways:
Information you give us. We collect information about you and your company as you register for an account with us. Such content includes any personal information or other sensitive information that you choose to include. For example, many of our services require you to sign up for an account with us. When you do, we'll ask for personal information, like your name, email address, telephone number or credit card. Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you visit our website that you view and interact with our content. This information includes:
o Device information - We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account.
o Log information - When you use our services or view content provided by us, we may automatically collect and store certain information in server logs.
This may include:
▪ details of how you used our service, such as your search queries;
▪ telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls;
▪ Internet Protocol address;
▪ device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and
▪ cookies that may uniquely identify your browser or your account.
o Location information - When you use a location-enabled ParryPage Projects Ltd service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
o Unique application numbers - Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
How we use information we collect
We may use the information we collect, including your personal information and transaction information, from all of our services in any one or more of the locations that ParryPage Projects Ltd has operations or otherwise conducts business (these locations currently being restricted to the United Kingdom) for the following purposes:
• for internal and service-related purposes, such as to provide, maintain, protect, improve, and personalize our services, to develop new ones and to protect the rights, property, or safety of ParryPage Projects Ltd and our users;
• to communicate with you in order to provide you with information we think may be useful or relevant to you;
• to promote our services and related services;
• to investigate and prevent fraudulent transactions, unauthorized access to or use of our services, and other illegal or unusual activities;
• when you contact us, to keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements;
Retention of Personal Data
We’re required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or
We may need to retain certain personal information after we cease providing you with products or services to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping.
Information we share
We do not share personal information with companies, organizations and individuals outside of ParryPage Projects Ltd unless one of the following circumstances apply:
With your consent;
We will share personal information with companies, organizations or individuals outside of ParryPage Projects Ltd when we have your consent to do so.
With account administrators;
If your account is managed for you by an organisation administrator, then your organisation’s administrator who provide user support to your organization will have access to your information (including your email and other data). Your account administrator may be able to:
• view statistics regarding your account;
• change your account password;
• suspend or terminate your account access;
• access or retain information stored as part of your account;
• receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request;
• restrict your ability to delete or edit information.
Third Party Service Providers
We may disclose personal information to
• third party service providers for the purpose of enabling them to provide their services, including (without limitation) our existing or potential agents or business partners;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services.
Our current third-party service providers 1&1 Internet, Microsoft and Sage Corporation.
Fraud, security, technical issues
We will share your personal information with trusted third parties where necessary to detect, prevent or otherwise address fraud, security or technical issues.
For legal reasons
We may disclose your information if required by applicable law, regulation or as part of any actual or prospective legal process (including if reasonably necessary to enforce applicable Terms of Service or in order to establish, exercise or defend our legal rights). If we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain information to such bodies or agencies.
Merger or acquisition
We may share aggregated, non-personally identifiable information publicly, For example, we may share information publicly to show trends about the general use of our services. This could also include government bodies, industry groups, insurers and educational/training facilities.
We have put in place robust measures regarding the security of the information we collect and store about you (including through the use of network and database security measures) and will use our reasonable endeavors to protect your personal data from unauthorized access to or unauthorized alteration, disclosure or destruction. In particular:
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and
who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
• We have multiple authentication and access control measures to ensure data is only accessed by authorized personnel
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.
The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
You may request details of the personal information that we hold about you.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
If you believe that we have breached the Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
If you have any enquiries or if you would like to contact us about our processing of your personal information, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity.
Contact name: Privacy Officer
Telephone: 0044 (0)1795 538122
Post: Unit 8 John Hall Close
Appendix 1 – GDPR Appendix
The Legal Basis for Processing your Information
Under GDPR, the main grounds that we rely upon in order to process personal data collected via our websites and services are the following:
(a) Necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;
(b) Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;
(c) Necessary for the purposes of legitimate interests - either we, or a third party, will need to process your personal data for the purposes of our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website, applications and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;
(d) Consent – in some circumstances, we may ask for your consent to process your personal data in a particular way.
Retention of Personal Data
Your rights in respect of information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Correction or Completion
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us at firstname.lastname@example.org
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed, or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us at email@example.com. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third-party organisation.
The above right exists only in respect of personal information that:
• you have provided to us previously; and
• is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation's systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section above.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us using the details in the Contact section above.
If you are unhappy about our use of your personal information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the UK Information Commissioner's Office using any of the below contact methods:
0303 123 11113
Information Commissioner's Office
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